Any piece in stock on this website is available to buy, I will aim to post the item/s to you the day following payment being made, this may not always be possible. Please contact me before ordering if you require an item for a certain date so I can confirm I will be able to post it in time. Any pieces which are “out of stock” but available for back order (pre-order) and commission/bespoke items will be made to order so please allow a 2 – 5 week making time.
If you require something sooner please contact me before ordering, the chances are I will be able to help you!
At times there may be a difference between what I have in stock and what is on the website, I will endeavour to keep it as up to date as I can and will offer a refund if you purchase anything that is out of stock and you don’t want to wait for it to be made again or if I no longer make the item.
I hand make all of the rings and bangles, other pieces are cast or have cast elements to help reduce the time and therefore the cost to you. All of this is done in the UK.
A bespoke or commission is any piece of jewellery ordered from me which is customised or personalised in any way. This includes, but is not limited to, engravings, different landscapes from those available, addition of stones, and changes of metal type. All customisation and personalisations cost extra on top of the piece of jewellery. Please ask if you wish to know more about my design charges or engraving costs.
A 40% deposit must be paid to confirm any bespoke item. Once this has been paid the order cannot be changed. Should you wish to cancel the order after the deposit is paid I will not be able to refund this. Any remaining payments must be paid and cheques cleared before goods are dispatched. Postage is not included in the cost of bespoke items, this will be added to your balance invoice.
Bespoke/commissioned items are non-refundable and non-returnable.
I have endeavoured to make the postage prices clear and simple on my website but I have not run through every possible combination of items in a basket for every country and therefore reserve the right to add additional postage based on what I am charged by Royal Mail and/or other courier companies.
If you don’t live in the UK please get in touch for an idea of the price of postage to where you are. It will depend on the value of the item you’d like to buy and I will aim to make it a simple and hassle free process for you.
Each piece of jewellery is made by me, either by hand or from assembled cast elements designed by me and cast in the UK. These pieces may differ slightly from photographs on the website as each is hand made. All pieces have a guarantee against manufacturing flaws, meaning I will repair them for free, excluding postage costs. Manufacturing flaws include dry solder joins which are easy for me to distinguish. This this do not include general wear and tear, plated pieces (or sections of pieces), or misuse or mistreatment of items. Please contact me before sending items for assessment and return them using Royal Mail Special Delivery to ensure the items have the correct insurance, the customer will pay all postage costs incurred.
Returns are available on stock products, excluding earrings. Please return unworn items still in packaging within 14 days for a refund or replacement, items must be returned using the same method of postage that was used to deliver the items, all postage costs incurred will be paid for by the customer. Bespoke/commissioned items are non-refundable.
It should be the last thing to go on with your outfit and the first thing you take off. Do not wear jewellery in the shower, do not expose it to bright sunlight, do not go swimming or do sports whilst wearing your jewellery. Do not spray perfumes on or near your jewellery. The oils in skin and sweat can affect the metals in your jewellery. To keep it looking it’s best, give it a regular rinse with warm water. If it is tarnished use some washing up soap and warm water and kitchen paper to clean, do not use abrasive materials, these will scratch the surface of your jewellery. Matte items can be washed with a soft toothbrush. You should avoid getting oxidised areas of jewellery wet or cleaning them as this will take off the oxide plating.
I am more than happy to answer any questions you may have, please contact me!
The term ‘Jen Cunningham Jewellery’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Creative Showroom, 336 Leith Walk, Edinburgh | EH6 5BR. The term ‘you’ refers to the user or viewer of our website.