Any piece in stock on this website is available to buy, I will aim to post them to you the day following payment clearing. All other pieces including commissions will be made to order so please allow a 2-5 week making time. If you require something sooner please contact me before ordering, the chances are I will be able to help you. I’m happy to get some designs on paper for you and work out the pricing before you go ahead with your order.
If you don’t live in the UK please get in touch for an idea of the price of postage to where you are. It will depend on the value of the item you’d like to buy and I will aim to make it a simple and hassle free process for you.
At times there may be a difference between what I have in stock and what is on the website, I will endevour to keep it as up to date as I can and will offer a refund if you purchase anything that is out of stock and you don’t want to wait for.
I hand make all of the rings and bangles, other pieces are cast or have cast elements to help reduce the time they take to make. All of this is done in the UK.
20% deposit must be paid at time of confirming some commission goods, this can be organised with me directly by email. Any remaining payments must be paid and cheques cleared before goods are dispatched.
Lifetime repairs for manufacturing flaws are free, this do not include general wear and tear, platings or misuse. The items must be returned using Royal Mail Special Delivery to ensure the items have the correct insurance, the customer will pay the postage costs.
Returns are available on stock products, please return unworn still in packaging within 14 days for a refund or replacement, items must be returned using the same method of postage that was used to deliver the items. Commissioned items are non refunable.
I am more than happy to answer any questions you may have, please contact me!
The term ‘Jen Cunningham Jewellery’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Creative Showroom, 336 Leith Walk, Edinburgh | EH6 5BR. The term ‘you’ refers to the user or viewer of our website.